You — all Clients are directly managing their team and may communicate directly with each and every person on their team. You set the rules.

Customer Success Manager from YouTeam — comes for free for every client and acts as an account manager for your project: facilitates communication between parties, takes care of legal and financial functions of the project, solves disputes.

Project Manager — it is possible to hire a professional PM from the software agency you partner with. This person can be dedicated to your project full-time or part-time and will make sure projects will go the way you intended.